Home > Support > Warranty Schedule (ICPS)

DHS SYSTEMS LLC LIMITED WARRANTY

Effective As Of December 20, 2011
DHS Systems LLC provides a limited warranty that the Incident Command Post System (“ICPS”) product line shall be free from defects in materials and workmanship for the period of one year.  This warranty shall be for the benefit of the original purchaser and shall inure to the benefit of any additional end users of the product, shall begin on the date of shipment to the original purchaser and extend for a period of one year.

The liability of DHS Systems LLC hereunder is limited to the labor and parts required to repair or replace any defective part or other covered defect in material or workmanship.  

Damage due to excessive wear and tear, improper use or carelessness is not covered under this limited warranty.  Any attempt to repair a defect by a party not authorized by DHS Systems LLC may void this warranty.

This warranty is contingent upon a) proper operation of the products in accordance with the operating instructions provided and b) proper maintenance and care of the equipment in accordance with the operating instructions provided.  

Warranty claims must contain a detailed explanation of the defect and be supported by summary extracts of pertinent service and maintenance records, if applicable.  DHS Systems LLC shall have the right to examine the alleged defect and may require the claimant at the claimant’s expense, to return the product for such an examination, if practicable.  In the event the claim is validated, claimant shall be reimbursed for the cost of shipping the product to DHS Systems LLC.  If DHS Systems LLC personnel are required to visit the claimant’s site to validate any claim and such claim is not validated, all expenses for travel and accommodations will be charged to the claimant.

Any warranty claims must be filed with DHS Systems LLC within 90 days after the alleged defect has first been identified.  All claims must be mailed or faxed to the following:

DHS SYSTEMS LLC
33 Kings Highway
Orangeburg, NY 10962-1802
Attn: Customer Service, Logistics
Phone: 845-359-6066   Fax: 845-365-2114   email: drash@drash.com

This warranty is the sole warranty provided for the products listed herein.  DHS Systems LLC provides no other express or implied warranty with respect to these products (including but not limited to no implied warranty of merchantability or fitness for a particular purpose).